ABOUT THE PRODUCT

For the safe enjoyment of your fireplace, it's crucial to choose the right placement. Always set it on a surface that can withstand high temperatures, such as level and stable stone or concrete slabs. It's equally important to avoid heat-sensitive materials like wooden or WPC decking. Due to the nature of fire, sparks can occur, so ensure a safe distance from anything flammable, including grass. Remember that fire bowls and baskets are designed for outdoor use only; shelter them from the wind and never light them under any kind of covering like roofs or trees. Be aware that light-colored stone or tiles might be susceptible to discoloration from the heat, a possibility we cannot entirely rule out, so it might be wise to consult your tile supplier if this is a concern. Currently, we don't have any recommendations for commercially available underlays or grill mats.

Stainless steel is known for its resistance to rust and corrosion, ensuring a long-lasting and consistent appearance. Unlike some metals that develop a patina, stainless steel is designed to maintain its original finish over time. This inherent durability makes it a robust material for various applications.

Good to know:

While stainless steel is highly resistant to rust, harsh conditions or certain chemicals might cause temporary discoloration or surface changes in rare cases. However, it will not continuously rust or develop a changing patina like Corten steel.  

Therefore, we recommend to be aware of staining sensitive or high-quality tile or stone floors when using stainless steel products due to rust.

Our products are designed to withstand the elements, so leaving them outdoors is generally fine. However, to maximize their lifespan, we suggest storing them in a dry, sheltered spot whenever feasible, particularly during the winter months. While summer outdoor use is perfectly acceptable, protected storage is always the best practice for long-term preservation.

Also, make sure to regularly remove the ash from the ash pan.

To enjoy your fireplaces for even longer, you can clean it regularly.

Please use only lukewarm water and dish soap, you can also use a foam-based grill and oven cleaner, which is best allowed to soak for a while.

To minimize smoke when building a fire, the key factors are selecting the appropriate wood and using the correct lighting method. While some smoke is inevitable, choosing dry, high-quality hardwood that isn't too thick is crucial. Ideally, use smaller pieces, around 6x6 cm in cross-section, as they burn more efficiently than larger logs. Arrange the wood in the ash pan to allow for good airflow

SHIPPING

We're pleased to offer free shipping for orders over 100 CHF. For orders below this amount, shipping costs will be calculated at checkout.

We use express shipping services, and aim to deliver your order within 5 business days. However, delivery times can vary slightly depending on the specific product and its size.

While we primarily utilize Swiss Post for our deliveries, there may be certain weight and size limitations that require us to use alternative courier services.

We offer a 30-day return policy for all unused items in their original packaging.

If your order is delayed or you experience any issues with delivery, we recommend that you contact our customer service team as soon as possible at ignio@ignio.ch. We will investigate the situation and work to find a solution. Please be aware that occasionally, shipping delays can occur due to circumstances outside of our control, such as issues with the courier or postal service.

PAYMENT

We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer payment through PayPal and Twint.

Generally, your payment card will be charged at the time you place your order. This allows us to process your order efficiently and prepare it for shipment.

Yes, we take the security of your payment information very seriously. We use industry-standard encryption technology to protect your credit card details during the transaction process.